21230 is a private matchmaking and introduction service. This policy sets out what is expected of everyone who applies to or takes part in 21230, what is not permitted, and what happens when somebody breaks these rules. It applies alongside our Membership Terms and Privacy Notice.
By submitting an application, or by taking part in 21230 in any way, you agree to this policy.
Who may use 21230
- You must be aged between 21 and 30. Applications outside that range are declined.
- You must be legally an adult in the country where you live, and legally free to enter a relationship.
- You must apply as yourself, using your own real identity and your own contact details.
- You must be single. Not separated and still living together, not "it's complicated", not married and looking for something on the side.
- One person, one application. You may not apply on behalf of somebody else without their knowledge and agreement.
What we expect of you
- Tell the truth in your application and on your video call, including about your age, your relationship status, your work and your intentions.
- Treat anyone you are introduced to with courtesy, whether or not you are interested in them.
- Respect a no. If someone declines, or stops replying, leave it there.
- Keep private what is shared with you in private.
- Tell us promptly if something concerning happens, or if your circumstances change.
Strictly prohibited
The following are strictly prohibited on 21230 in every circumstance. There is no warning and no second chance. Anyone involved in any of them is removed immediately and permanently, without a refund, and the matter is reported to An Garda Síochána or the relevant authority.
- Child sexual exploitation or abuse, including child sexual abuse material (CSAM). 21230 is open only to adults aged 21 to 30. Any content, conduct, request or communication involving the sexual exploitation or abuse of a child is prohibited absolutely and is reported immediately.
- Sexual violence. Rape, sexual assault, coercion into any sexual act, and threats of sexual violence are prohibited absolutely, as is any attempt to arrange, encourage or glorify them.
- Non-consensual content. Intimate images or recordings of any person shared, requested or threatened without that person's consent are prohibited absolutely, as is recording any call, meeting or conversation without the other person's knowledge, and creating or sharing altered or synthetic intimate imagery of anybody.
- Human trafficking, sex trafficking and sexual exploitation. Recruiting, transporting, harbouring, advertising or arranging any person for exploitation is prohibited absolutely. So is applying on behalf of someone who has not freely agreed, controlling another person's application, documents, money or movement, and any arrangement in which a person is not free to leave.
- Sexually explicit content. Sexually explicit text, images, video or links are prohibited anywhere in the service, including in an application, in correspondence with us, and in anything sent to another member. Escort services, companionship for payment and any sexual service in exchange for money or goods are prohibited absolutely.
- Scams and fraudulent activity intended to defraud members. Romance fraud in any form, requests to a member for money, loans, gift cards or cryptocurrency, false identities, and any scheme designed to obtain money, goods or personal information from a member by deception are prohibited absolutely.
What is not permitted
The following are also prohibited on 21230, and any one of them is grounds for immediate removal.
Dishonesty and impersonation
- Giving false information about your identity, age, marital status, occupation, immigration status or intentions.
- Using photographs, documents or details that are not your own.
- Applying while married, engaged or in a committed relationship.
- Applying on behalf of somebody who has not agreed to it.
Financial exploitation
- Asking a member for money, a loan, a gift card, cryptocurrency or financial help of any kind.
- Requesting or collecting another member's bank details, card details or financial information.
- Using an introduction to sell, recruit, market, or promote a business, investment or scheme.
- Romance fraud in any form, including building a relationship in order to obtain money or goods.
Sexual services and adult content
- Offering, requesting or arranging escort services, companionship for payment, or any sexual service in exchange for money or goods.
- Sending sexually explicit images, video or messages to anybody, at any point, including to us.
- Using 21230 to advertise, link to or promote adult content of any kind.
Harm, harassment and abuse
- Harassment, stalking, intimidation, threats, or repeated unwanted contact.
- Abuse or hatred directed at anyone on the basis of race, ethnicity, nationality, religion, gender, disability, sexuality or any other characteristic.
- Sexual harassment, coercion, or pressure of any kind.
- Any conduct that would be a criminal offence in Ireland or in the country where it takes place.
Misuse of other people's information
- Sharing, publishing or forwarding another member's name, photographs, contact details or personal information without their agreement.
- Recording a call, meeting or conversation without the other person's knowledge.
- Using anything you learn through 21230 for any purpose other than getting to know the person you were introduced to.
Immigration and marriage arrangements
- Using 21230 to arrange a marriage for the purpose of obtaining a visa, residency or citizenship.
- Offering or seeking payment in exchange for marriage or engagement.
- Arranging or facilitating a marriage that any party has not freely consented to.
Misuse of the service itself
- Submitting repeated, automated or nonsense applications.
- Attempting to interfere with, overload or gain unauthorised access to our website or systems.
- Scraping, copying or harvesting information from 21230.
What happens if these rules are broken
We take reports seriously and we look into them. Depending on what has happened, we may do any of the following.
- Ask you about it and give you the chance to explain.
- Decline your application, or pause it while we look into a concern.
- Withdraw you from consideration and end your membership, without a refund where the conduct is serious. Our Membership Terms set out how refunds work.
- Decline any future application from you.
- Warn another member where we reasonably believe they are at risk.
- Report the matter to the police or another authority where we believe a criminal offence has taken place, or where someone may be in danger.
Where the conduct is serious, in particular anything involving fraud, sexual misconduct, threats or harm to another person, we will remove you immediately and without warning.
Reporting a problem
If someone behaves in a way that breaks this policy, tell us. Use the contact form on the homepage, or reply to any email from us, and mark it urgent. Tell us what happened, when, and with whom. We will speak with you about it, and we will not share your report with the person concerned without discussing it with you first.
If you are ever in immediate danger, contact the emergency services first. In Ireland and across the EU that is 112, or 999 in Ireland and the UK. Please do not wait to tell us before you do that.
Please also read Dating Safely, which sets out what our screening does and does not cover, and the precautions worth taking with anybody you meet.
Where our responsibility sits
21230 introduces adults to one another. We read every application, we speak to people personally, and we act on what we are told. We do not control what members do after an introduction has been made, and we cannot be present for what happens next.
Nothing in this policy excludes or limits any consumer rights or legal responsibilities that cannot lawfully be excluded.
Changes to this policy
We may update this policy as the service develops or as the law changes. The date at the top always shows when it was last updated, and the version published here is the one that applies.