This page is for law enforcement, regulators and other public authorities who need information from 21230. It explains how to contact us, what we hold, what we need from you, and how we handle emergencies. Members and applicants are welcome to read it too, because you should know how your information is treated.
Who we are
21230 is a private matchmaking and introduction service operated as a sole trader by Folake Deko, based in County Longford, Ireland. We operate under Irish and European Union law, including the General Data Protection Regulation.
How to contact us
Send requests through the contact form on the 21230 homepage, marking the subject clearly as a Law Enforcement Request or an Emergency Disclosure Request, and giving a direct return email address on an official domain, a contact name, a rank or role, and a reference number.
We will acknowledge and reply to that address. If you need a written point of contact for your own records, say so in your first message and we will provide one.
We do not accept service of legal process through social media, through our public posts, or through any personal account.
What information we hold
21230 is a small, human run service. We hold much less than a large platform would. In general we may hold:
- Information a person gave us in their written application, which may include their name, age or date of birth, contact details, location, occupation, education, faith if they chose to tell us, and their answers about what they are looking for.
- Notes we made during or after a private verification video call.
- Correspondence between that person and us, by email or through our contact form.
- A record of whether they were accepted, declined, introduced to anybody, or removed, and why.
- Records of payments taken. Card details are handled entirely by Stripe and are never held by us. We hold the fact and amount of a payment, not the card.
- Any report made to us about that person's conduct.
We do not operate a messaging platform, so we do not hold conversations between members. Once two people are introduced, they communicate directly and privately, and we have no record of what passes between them.
We do not carry out criminal record, employment or financial background checks, so we hold no such records.
What we need from you
We disclose personal data to a public authority only where we are legally permitted or required to do so. To make that assessment we need:
- A valid legal instrument, court order, statutory request or other lawful basis recognised in Ireland, or a request made through the appropriate channel of mutual legal assistance if you are outside Ireland.
- The identity of the person you are asking about, in enough detail for us to identify them without guessing.
- The specific information you are seeking, and the time period it relates to.
- The offence or matter under investigation, in general terms.
- Your official contact details, so we can verify that the request is genuine.
We may ask for clarification, and we may decline a request that is too broad, that is not properly founded, or that does not identify a person clearly enough.
Emergencies
Where we believe in good faith that there is a risk of death or serious physical harm to any person, and delay would make that worse, we may disclose the information necessary to prevent that harm without waiting for legal process. Mark such a request as an Emergency Disclosure Request and describe the nature and immediacy of the risk.
We may also contact the police or emergency services ourselves, without any request from you, where we believe someone is in danger.
Preservation requests
If you need us to preserve records while you obtain legal process, ask us in writing and identify the person and the records. We will preserve what we hold for 90 days, and we will extend that on a further written request.
Timing
We aim to acknowledge a request within five working days, and to respond substantively within thirty days, or sooner where the matter is urgent. Emergencies are dealt with as quickly as we are able. We are a one person business, so please tell us plainly if a matter is time critical.
Telling the person concerned
Data protection law generally requires us to be open with people about what happens to their information. Our normal practice is therefore to notify a person that their data has been requested, unless we are legally prohibited from doing so, or we believe that notifying them would create a risk of harm to somebody, would destroy evidence, or would obstruct an investigation. If you need us not to notify, say so and explain why.
Cost and data protection
We do not charge for responding to properly founded requests. Any disclosure we make is limited to what is necessary and proportionate for the purpose stated, and we keep a record of what was disclosed, to whom, and on what basis, as required by the General Data Protection Regulation.
For members and applicants
We will not hand over your information because somebody asks nicely. We disclose it to an authority only where the law permits or requires it, or where we believe someone is in real and immediate danger.
Our Privacy Notice explains what we hold, how long we keep it, and the rights you have over it, including your right to complain to the Irish Data Protection Commission.